I’ve spent a ton of time on the knowledge base for Microsoft … Call Us: 517-750-1234 | Toll-Free 877-728-9880 For this reason, we recommend using a Word document as your letter template. Free and premium plans, Sales CRM software. Knowledge basesare online databases that store information about a specific company, their products or services, or related industry topics. Layout this section in easy-to-read steps that can be read and followed in succession. The data is either collected and stored through artificial intelligence or manually uploaded by expert contributors. Find the perfect tool for your task or occasion with PowerPoint, Excel, and Word templates. FAQ articles include a list of questions about the same, related topic on a single page. To learn more, see. However, the sheer length of an article could deter some readers. It's evident knowledge bases are an invaluable resource to both your company and your customers. Look online if you don’t see a template that suits you. However, there are a few key components that separate an effective knowledge base article template from one that misses the mark. Knowledge Microsoft Word templates are ready to use and print. User guide articles are long, comprehensive guides that cover an entire tool or function. You should end the article by describing what the solution is. Also with the online web access (OWA) for Word, PPT, etc., creating a standard library with files is the way to go - easier for users to create and manage content versus the complicated management of a wiki library. On the New Knowledge Article Template page, enter the values for the required fields that you want to pre-populate when the template is selected.