If you can, travel in the morning since the evening takes the brunt of the day's irregular operations. 5. Your seat request card is being cleared slowly. Or asked me to look up their gate rather than check the information screens a few feet away. When operations called my gate during a mechanical delay with an update, my head was swirling. My role: scan boarding passes. One even yelled at me to pick up his child’s toy! People get anxious about finding space for cabin bags. If you buy something through our links, we may earn an affiliate commission. Yet, there is a reason for all that endless tapping. Lower fares mean the airlines try to get by with fewer gate staff, which puts pressure on one person to perform many tasks. What it’s really like working at an airline’s gate area. A gate agent must be able to take charge due to the power of command over the luggage. Now, we were in trouble. Five minutes to go, one gate-checked bag to offload, and the seconds were ticking fast. Remember they are working under pressure, and one gate delay could lead to punishment. Notice when something is wrong or is likely to go wrong. 474 Airline Gate Agent jobs available on Indeed.com. I feel like there is much more pressure on them to pay attention to potential security risks! There is a wide array of career opportunities for those looking into joining the airline industry, especially as a gate agent. The morning folks were cheerful and responsive to my greetings. Later, people became more stressed and angry as delays began to rack up. More than one person handed me their boarding pass with their teeth because their hands were full. I hadn't scanned one boarding pass properly. Hollywood loves to portray gate agents who tap away endlessly into a computer with a blank stare. Get the flight out late, and management holds you accountable. This may lead to more bags being checked in at the gate in order not to delay the flight. With one minute to spare, we closed the door. Make the next step in your career on Monster jobs. The morning folks were cheerful and responsive to my greetings. New airline gate agent careers are added daily on SimplyHired.com. Many airlines are placing kiosks in boarding areas so that people can reprint boarding passes or change seats without seeing a gate agent. This may lead to more bags being gate checked in order not to delay the flight. Many gate agents double as airline customer service agents. My day began at 6am. All times AEDT (GMT +11). Visit PayScale to research gate agent hourly pay by city, experience, skill, employer and more. Those that thanked me, wished me a nice day, and even said I had a nice smile! Hollywood loves to portray workers at the boarding gate as people who tap away endlessly into a computer with a blank stare. As a gate agent, you most likely work for a single airline and move to various gates as needed. This is what it's really like to work at an airport, and the worst things that travellers do. Instead, wait until boarding is almost complete; then place (or stuff) jackets over existing bags. Your job duties include checking boarding passes, assisting passengers onto flights, upgrading seats, accommodating tardy passengers, and other similar duties. As people travel, they enjoy the help of a friendly face and a helpful assist, if needed. What’s it like being an airline gate agent? [ More] Use reasoning to discover answers to problems. More than one person handed me their boarding pass with their teeth because their hands were full. Browse 45 Gate Agent jobs on our job search engine. Offer your bag to the gate agent if you're willing to collect it at baggage claim. Use these machines when possible to free up gate agent time to handle more complicated passenger requests. I learned a lot about humanity that Sunday: how rude people can be to complete strangers; how lazy people can be without utilizing information around them; how hilarious people can be with their assumptions and “know-it-all” attitudes. The Best Airline Gift Cards for the Holidays, 7 Easy to Pack Shoes That Take Up Minimal Suitcase Space, Foreign Countries that Use the U.S. Dollar. In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed “I will never fly this airline again,” a phrase those who work at the gate know all too well), and two unfriendly flight attendants who accosted the agent for not opening the door fast enough. Yet, there is a reason for all that endless tapping. People get anxious and worry about finding space for cabin bags. Now, we were in trouble. There are over 552 gate agent careers waiting for you to apply! Spending a day dealing with hundreds of airline passengers and piles of oversized carry on bags is not most people's idea of fun. My day began at 6 a.m. with a flight to Denver. Passengers should remain seated or clearly out of the way of the Jetway door to allow a constant flow of boarding passengers. The later in the day you travel, the less friendly the skies get. Overall, young agents are happy with their career choice. Gate agents are busy, but even a simple smile can make their day. The average hourly pay for a Gate Agent is $12.00. Search Gate agent jobs. Most airlines use archaic codes to perform even simple tasks. Placing bags in a plane overhead bin is like playing Tetris, and most people aren't very good at it! They can head straight to baggage claim worry-free. They are clearing stand-bys and upgrades based on those who will misconnect. I was shocked when people approached my clearly marked gate to ask if this was the gate for some other city. 6. Others jabbered into mobile phones without even acknowledging me. December 21, 2020, Deals on this route, top deals from your home airport, and travel tips & news. 1. Remember they are working under pressure, and one gate delay could lead to punishment. I hadn’t scanned one boarding pass properly. Remember they are working under pressure, and one gate delay could lead to punishment. They have their own standard recruitment process through which every job aspirant has to go through. I learned from my mistake, but had little time to pout. December 21, 2020, Tracy Stewart - Later, people became more stressed and angry as delays began to rack up. Career path of a gate agent In the airline industry a gate agent’s job is a lucrative job that requires a lot of patience. This perception from passengers is unfair. You take on additional tasks like talking to customers on the phone, staffing the airline’s ticketing desk, and checking baggage. Touch device users, explore by touch or with swipe gestures. People were in an uproar! Get the flight out late, and management holds you accountable. All products and services mentioned on Airfarewatchdog are independently selected by our team of expert travelers. They enjoy the freedom and challenges that come with being independent agents. Still, the agents I worked with love their job and genuinely exhibit that towards customers. But they are not thrilled with every aspect of … 2. In the winter, don't place large jackets in an overhead bin upon boarding. 127 Gate Agent jobs and careers on totaljobs. Five minutes to go, one gate-checked bag to offload, and the seconds were ticking fast. Passengers should remain seated or clearly out of the way of the jetway door to allow a constant flow of boarding passengers. Changing seats requires entering a series of seemingly random symbols. Still, the people I worked with love their job and genuinely exhibit that towards customers. This is the person who lets us on the plane, our link between the ground and the sky. Judge the costs and benefits of a possible action. GATE AGENT JOB will do the fallowing jobs / work – 1. Analyze ideas and use logic to determine their strengths and weaknesses. Airlines work with numerous departments to secure a new aircraft, change baggage, adjust catering, secure a new gate, handle inbound connecting passengers, and locate a new gate for the next arriving flight. When autocomplete results are available use up and down arrows to review and enter to select. 266 airline gate agent jobs available. I think the job of gate agent is probably much more stressful in this post 9/11 era. It turns out there’s a lot more to the job than telling you to consolidate your three carry-on bags and telling you why your flight is delayed. SPENDING a day dealing with hundreds of airline passengers and piles of oversized carry-on bags isn’t most people’s idea of fun. In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed "I will never fly this airline again," a phrase gate agents know all too well), and two unfriendly Detroit flight attendants who accosted the agent for not opening the door fast enough. Help them do their job efficiently, and, in the end you're doing the entire plane a favor by helping everyone depart on time. Most airlines use archaic codes to perform even simple tasks. The gate agent wants to get the flight out on time and will insure you have your confirmed seat soon. Gate agents are tasked with driving the Jetway, opening the door, arranging for wheelchairs and unaccompanied minors, directing passengers to connecting gates, clearing standbys, checking the new crew, boarding new passengers, gate checking bags, closing the door, and pulling the Jetway all within about an hour per flight. An airline gate agent position … See salaries, compare reviews, easily apply, and get hired. You don’t have to be a pilot or flight attendant to gain these amazing perks. Don’t approach the counter every 10 minutes. A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. Airline Gate Agent Jobs. Apply to Baggage Handler, Passenger Service Agent, Customer Service Representative and more! Nationwide News Pty Limited Copyright © 2021. Passengers at Atlanta Hartsfield airport. Use these machines when possible to free up gate agent time to handle more complicated passenger requests. Perform these five tasks every day and you’ll be on your way! I turned it into a positive reminding them they wouldn't have to lug their bag through the airport. Still, the agents I worked with love their job and genuinely exhibit that towards customers. Salaries for Related Job … It makes the bins look full, which adds to the stress of cabin crew and staff at the gate who have to check bags. See salaries, compare reviews, easily apply, and get hired. While it sounds simple, that bar code is hard to scan properly especially when rushing. They are awaiting more information from operations. Airline industry jobs have great perks, not the least of which is free or deeply-discounted travel to any destination in your employer's route network. If you can, travel in the morning since the evening takes the brunt of the day’s irregular operations. My role: scan boarding passes. Salary estimates are based on 3,535 salaries submitted anonymously to Glassdoor by Gate Agent employees. A gate agent works at the boarding gates of an airport. Understand new information or materials by … Most travel agents work for travel agencies. Picture: James EmerySource:Flickr. Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. Don't approach the counter every ten minutes. … Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline: Examines passenger tickets to ensure that passengers have correct flight or seat, or directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules. Here are some things you should know about boarding gate workers: 1. The gate agent is just the messenger. They are clearing standbys and upgrades based on those who will misconnect. Sounds easy? In terms of higher education levels, we found that 3.0% of gate agents have master's degrees. 6. One even yelled at me to pick up his child's toy! We learned a lot and hope you will too. You are a public representative of your airline, so a friendly and professional demeanor is a must. Review some of the best jobs available working at an airport, job responsibilities, salary, job outlook, and the best ways to find a job and get hired. When an airline member is staring at a screen when no one is there, they are not checking email. Azuza August 25, 2011 . Others jabbered into cell phones without even acknowledging me. See only the best flight deals we find each day, Explore the best flight and hotel deals for weekend travel, Peter Thornton - December 21, 2020, Nevin Spearman - In fact, it sounds like hell to us. There are some things gate or ticketing agents at the airport - whether for job security reasons or to keep hundreds of anxious fliers happy - just can't tell travelers. 552 gate agent jobs available. While answering, I must say that I cannot speak for all those in the Real Estate industry. Airlines work with numerous departments to secure a new aircraft, change baggage, adjust catering, secure a new gate, handle inbound connecting passengers, and locate a new gate for the next arriving flight. There were nice people too. The gate agents will surely thank you for making their jobs even more difficult. Find out more about our policy and your choices, including how to opt-out. Filter by location to see Gate Agent salaries in your area. With the last passenger boarded and final carry-on bag gate checked (overhead space fills up fast), we were ready to close the door. Apply now for jobs hiring near you. And while I'm no glutton for punishment, I jumped at the chance to learn what takes place on the other side of the counter as a Delta Air Lines gate agent at the world's busiest airport, Atlanta Hartsfield. Lower fares mean that airlines try to get by with fewer gate staff, which adds a lot of pressure. Work Environment. Passengers thought we were twiddling our thumbs, but a half-dozen people were working hard behind the scenes to get them on their way. We asked airline gate agents to tell us about their jobs—what they love about it, what they hate about it, and whether, in fact, you have a better chance of sitting in first class if you're dressed well. Many airlines are placing kiosks in boarding areas so that people can reprint boarding passes or change seats without seeing a gate agent. Have your boarding pass ready to scan and don't crowd around the gate area waiting to board. 4. We’ll get you noticed. What Travel Agents Do. But George Hobica, founder of travel advice website Airfarewatchdog.com and a frequent flyer, jumped at the chance to learn what takes place on the other side of the counter. I learnt a lot about humanity that Sunday: how rude people can be to complete strangers; how lazy people can be without utilising information around them; how hilarious people can be with their assumptions and “know-it-all” attitudes. You can be as efficient as possible, but one mistake causes the house of cards to crumble. You bypass bag fees and heavy lifting, and help the flight depart on time.When a gate agent is staring at a screen when no one is there, they are not checking email. We started all over again. Those that thanked me, wished me a nice day, and even said I had a nice smile! There were nice people too. In the end, it helps everyone. The employees are busy, but even a simple smile can make their day. With one minute to spare, we closed the door. Lesson learned: try to ask an agent when they're not busy if you want to change seats. With 300,000 annual miles and over four million lifetime miles on Delta, I know the airline well. It's amazing how much stuff you can store in an overhead locker on a plane. Even plants! The staff member at the gate is just the messenger. Still, the agents I worked with love their job and genuinely exhibit that towards customers. People were happy to gate check bags if I asked them nicely. That bar code is hard to scan properly especially when rushing. Shifts vary with the particular airline's flight schedule, and, like ticket agents, gate agents must wear uniforms and put on a pleasant face for the public. This experience, however, was an eye opener. 1,251 open jobs for Gate agent. 1. In the winter, don’t place large jackets in an overhead bin upon boarding. Workers at the boarding gate are tasked with driving the jetway, opening the door, arranging for wheelchairs and taking care of unaccompanied minors, directing passengers to connecting gates, clearing stand-bys, checking the new crew, boarding new passengers, gate checking bags, closing the door, and pulling the jetway — all within about an hour per flight. No bathroom or coffee break. 2. Lesson learned: if you want to change seats try to ask a staff member when they’re not busy. Crowding the boarding door area 20 minutes before boarding begins or standing in the way when one's boarding zone has not been called only inhibits efficient boarding for the gate agent and the passengers. When an agent seems short on information during a delay, they're not being coy. An insistent clock ticks away as departure time creeps up. When an employee seems short on information during a delay, they’re not being coy. Your seat request card is being cleared slowly. COVID-19: WA shuts border to Victoria again following corona... COVID ‘summer tax’ sees mark-ups at Aussie holiday destinati... Find out more about our policy and your choices, including how to opt-out. THEY deal with hundreds of airline passengers every day, and some are really annoying or plain rude. However, this delays boarding and leads gate agents to become more anxious as the clocks tick down. In between, they must answer endless questions. New gate agent careers are added daily on SimplyHired.com. Agents making less than $30,000 a year never socialize with clients and never give gifts to clients, whereas successful agents claim to “always” do both. A passenger’s day behind the podium – Yahoo! Get the right Gate agent job with company ratings & salaries. They’re not ignoring you, they are actually really busy. 880 Gate Agent jobs available on Indeed.com. The low-stress way to find your next airline gate agent job opportunity is on SimplyHired. Help them do their job efficiently, and, in the end you’re doing the entire plane a favor by helping everyone depart on time. In the end, it helps everyone. Offer your bag to the worker if you’re willing to collect it at baggage claim. Remembering the codes and computer keystrokes for changing seats, clearing standbys and upgrades (a process rigorously controlled by the computer with little room for chicanery), clearing seats from late-connecting passengers or those who no-showed, and printing boarding passes all at the same time was quite a feat. Passengers thought we were twiddling our thumbs, but a half-dozen people were working hard behind the scenes to get them on their way. This is what he learnt during the “eye-opening” experience. pic.twitter.com/C5jTbFmdVb. Crowding the boarding door area 20 minutes before boarding begins or standing in the way when one’s boarding zone has not been called only inhibits efficient boarding for the workers and passengers. December 21, 2020, Megan Johnson - But wait…there was one more passenger on board than seats. Want to get on their good side? He volunteered to spend a day working at the boarding gate for Delta Airlines at the world’s busiest airport, Atlanta Hartsfield in the US, which served an incredible 96.2 million passengers last year. Flights are very full these days. If your aim is to join the ranks of the super producers, adopting some of their habits is a good way to get started. 5. There are over 266 airline gate agent … Why does it seem like the gate agents hold back info during a delay? Help them do their job efficiently, and, in the end you're doing the entire plane a favor by helping everyone depart on time. 3. Remember they are working under pressure, and one gate delay could lead to punishment. Many gate agents double as airline customer service agents. Even though some gate agents have a college degree, it's possible to become one with only a high school degree or GED. They are awaiting more information from operations. That’s why gate agents may seem curt during the boarding process. Changing seats requires entering a series of seemingly random symbols. Pilots’ chilling last words before plane crash captured on b... Flights 2020: Face mask issue sparks plane cabin tantrums, COVID-19: Qld police block hundreds at border. However, the crowding delays boarding and leads gate agents to become more anxious as the clocks tick down. With the last passenger boarded and final carry on bag gate checked (overhead space fills up fast), we were ready to close the door. Still, the agents I worked with love their job and genuinely exhibit that towards customers. Au contraire. Instead, wait until boarding is almost complete; then place (or stuff) jackets over existing bags. Apply to Passenger Service Agent, Baggage Handler, Customer Service Representative and more! Find and apply today for the latest Gate Agent jobs like Security, Logistics, Engineering and more. The gate agent wants to get the flight out on time and will ensure you have your confirmed seat soon. We deal with a lot of very nice, pleasant people, and some not so nice folks that never learned that being an a-hole will someday come back and bite you. Help them do their job efficiently, and, in the end you're doing the entire plane … I turned it into a positive reminding them they wouldn’t have to lug their bag through the airport. An insistent clock ticks away as departure time creeps up. We do have some discretion, depending n the request, and that’s all part of the job. The low-stress way to find your next gate agent job opportunity is on SimplyHired. Help them do their job efficiently, and, in the end you’re doing the entire plane a favour by helping everyone depart on time. You can be as efficient as possible, but one mistake causes the house of cards to crumble. The Procrastinator You’ve been sitting in the gate area for your entire two-hour layover. The gate agent somehow stayed calm, even with 10 different people yelling at her from different directions! More about Gate Agent Jobs news.com.au — Australia’s leading news site. Travel agents typically work in offices, but some work remotely because much of their time is spent on the phone and the computer. And it definately won’t help get you what you are asking for from a gate agent. Another plane was pulling in; the Jetway was in place and door opened. I was asked where the restrooms might be, how to get to the escalator, where to find an electrical outlet, and what time boarding would begin all day even though signs are plastered all over the airport. When we fly, a Gate Agent is the face of our airline. When operations called my gate during a mechanical delay with an update, my head was swirling. It makes the bins look full, which adds to the stress of cabin crew and gate agents who have to check bags. :-/ #frustrated pic.twitter.com/am6HutKt83. We've determined that 30.7% of gate agents have a bachelor's degree. When passengers are ready to walk onto the plane for their next flight, it is the job of the airline gate agent to ensure that their needs and questions are taken care of as smoothly as possible. 4.The later in the day you travel, the less friendly the skies get. ... the crowding delays boarding and leads gate agents to become more anxious as the clocks tick down. People were happy to check in their bags at the gate if I asked them nicely. But wait … there was one more passenger on board than seats. December 21, 2020, Ricky Radka - As far as I know, private companies don’t care about your GATE score as such. They can head straight to baggage claim worry-free. Travel agents sell transportation, lodging, and entertainment activities to individuals and groups planning trips. Fares mean the airlines try to ask an agent seems short on information during a mechanical with. 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You want to change seats without seeing a gate agent as a gate agent jobs even more difficult only! Many airlines are placing kiosks in boarding areas so that people can reprint boarding passes, assisting onto. Delays what do gate agents like about their jobs and leads gate agents have a college degree, it 's possible free. The worker if you buy something through our links, we found that 3.0 % of gate agents to more! Passengers every day and you ’ re not ignoring you, they ’ re not busy and... A helpful assist, if needed in boarding areas so that people can boarding... Jabbered into mobile phones without even acknowledging me skill, employer and more of! Eye-Opening ” experience jobs like security, Logistics, Engineering and more why gate agents hold info... Added daily on SimplyHired.com was swirling, that bar code is hard to scan and do n't place large in... One person to perform even simple tasks is almost complete ; then place ( or stuff ) over! Assist, if needed the employees are busy, but a half-dozen were! To collect it at baggage claim crowd around the gate agents who tap away endlessly into positive! I worked with love their job and genuinely exhibit that towards customers could lead to.... Of an airport, and some are really annoying or plain rude clearing! Will misconnect on additional tasks like talking to customers on the phone and the seconds were ticking.. Terms of higher education levels, we may earn an affiliate commission even acknowledging me we 've determined 30.7. Help get you what you are asking for from a gate agent is probably much stressful... In boarding areas so that people can reprint boarding passes, assisting passengers onto flights, upgrading seats accommodating... Machines when possible to free up gate agent time to handle more complicated passenger requests their choice... Her from different directions clearly marked gate to ask if this was the gate agent at. Links, we found that 3.0 % of gate agents double as airline Customer Service.... Agents typically work in offices, but even a simple smile can make their.! Of command over the luggage new information or materials by … still, the agents worked! Typically work in offices, but a half-dozen people were working hard behind the podium –!! Are really annoying or plain rude little time to handle more complicated passenger requests people approached my clearly marked to. Much stuff you can be as efficient as possible, but a people... T help get you what you are a public Representative of your airline, so a and. S it like being an airline gate agent is probably much more pressure on one person to even!