You graduated successfully. These are the questions you can expect to hear in any customer service interview… whether it’s a first phone interview or face-to-face interview. Sample answer: “I want to start something new that can help me develop my skills and grow as a professional. This site is not part of the Facebook or Facebook, Inc. site. You were responsible enough to not waste your parent’s money. How to properly respond to common interview questions like "Tell Me Something About Yourself?" Consider the role and company culture Knowing a bit about the job, the company, and even the people you are meeting can go a long way when crafting your response to the "Tell me about yourself" interview question. Call Call Center Interview Question Main Objective: The objective of a call center interview is for the recruiter to find out if you have the qualities that they are looking for in a call center agent. And then, convince the interviewer that you are the best hire, by showing that your experiences relate to the task of a call center agent. Although this answers the question, this isn’t what the interviewers want to hear. Sample answer: “I have all the necessary English language skills of a call center agent like pronunciation, grammar, and creativity. When you walk into a job interview for a call center job, you can expect to field questions about your people skills, your conflict resolution capabilities, and why you are the ideal candidate for this sort of position. It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. This way, you can show to teh recruiter that you’re eager to work and render your services to the company. Why did you leave your previous workplace? “Tell Me About Yourself” BAD Answer 3 “I feel I’m the perfect candidate for the new nursing position here even though I have no prior work experience. I’m Sheina. Sample answer: “I’m a person with varied interests. How will you handle an upset customer? As much as possible, be honest and state only the facts without bad-mouthing your former company. You can prepare the answer but do not memorize it word for word. Make sure that you look presentable when you show up for the interview. Be honest and include everything you can think of. 5. It must be noted that questions like this one are usually asked if the applicant has no call center experience yet. 1. We recommend that you keep your answer to no less than 30 seconds and no longer than 2 minutes. Enumerate all your strengths that will be useful in a call center company. Call Center Interview Questions and the Best Answers . I graduated a two-year vocational course in Computer Programming.“. When answering, try to keep it under 1-2 minutes, at most. That first example showed you how to answer “tell me about yourself” for experienced job seekers (at least a few years of experience). To get hired in a call center, you need to display that you are: Good at communicating in English. You should look confident, composed, and at the same time approachable during the interview. An Example of how to best answer question ‘tell me about yourself’ for experience candidates, "I've worked hard in my education and career to … Please do not answer this call center interview question by saying that you need money to help your parents. If you’ve ever done volunteer work, now would be a good time to talk about how much you love it. Call Center Interview Answer 1: Well, I can say that I am a person with varied interests.During my spare time, I like to sketch anything that I see on the street such as a dog passing by or a little girl buying candy from the neighborhood store. “Tell me about yourself” is a job interview question that is guaranteed to come up in most (if not all) of your job interviews — regardless of your industry, experience level, and job type Since it’s often the first question to be asked in an interview, it’s your big chance to make a first impression. Your response to this request will set the tone for the rest of the interview. Now let’s look at an example for entry-level job seekers and job seekers with no experience. Call center agents should already be skilled and well-spoken in the first place. It’s also a place where people work on flexible schedules and different job functions.”. All materials contained on this site are protected by the Republic of the Phlippines copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of filipiknow.net or in the case of third party materials, the owner of that content. Find the connection. I just graduated from a two- year Computer Programming course last month. Here's everything you need to know about computing your SSS contribution using the latest SSS contribution tables. As a service crew, foods were served fast and the store was cleaned inside and out. Although this answers the question, this isn’t what the interviewers want to hear. Now that you know how to answer, “tell me something about yourself”, you might be interested in how to answer an exactly opposite but equally challenging interview question: Tell Me Something About Yourself that Isn’t On Your Resume. 4 Essential Tips on Answering “Tell Me About Yourself” 1) Keep It Professional and Brief. eval(ez_write_tag([[728,90],'filipiknow_net-banner-1','ezslot_3',185,'0','0'])); Have an edge over other applicants by knowing more about the company you’ll be applying for. thank you so much for sharing Tell me about your work experience. Study about the company and job you’re applying for. A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. You shouldn’t also say that you just want to work there to improve your English language skills. This site is not sponsored by Facebook. … Interviewing for a call center position is an opportunity to showcase your problem-solving skills and demonstrate your ability to build trust with customers. How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Go step by step “I’m an innovative recruitment manager with 8 years of experience managing all aspects of employee prospecting—from resume screening and phone screening to benefits—for Fortune 500 companies. Communication skills: “Customer service is a ‘people’ business,” says Sonja Bugg, a director at the recruitment agency Randstad US who has more than 17 years of experience hiring and working with customer service reps as well as managing recruitment teams that specialize in customer service and call center roles. Most call center applicants answer, “Tell me something about yourself”, like an NBI application. How to Answer the Tell Me About Yourself question. Angry customer calls are a reality for any call center. Try not to make it obvious if you’re feeling nervous or uncomfortable. The reason behind this question is very simple: employers just want to know if your idea of customer service aligns with theirs. This one really help me!! 23 examples on how to answer Tell Me About Yourself Sample Answers for students, freshers and experienced professionals. Super i love this tips, Related: How to Become a Call Center Agent in the Philippines: An Ultimate Guide. Stick with the experience that matches this call center … You don’t have to fail your call center interview every single time. Sample answer: “I try to stay as calm as possible and do breathing exercises if the stress is getting too much. How about your hobbies? Customers will call you and complain. I didn’t want to waste my parent’s money. What made this effective was, it didn’t just tell the interviewer that I know customer service. If you wish to use filipiknow.net content for commercial purposes, such as for content syndication etc., please contact us at [email protected], Pingback: Resume Sample Philippines: Free Templates for Every Profession. This week we're going to focus on the job interview question, "Tell me about yourself?" One weakness that I can think of is being a perfectionist.”. Tell me about yourself sample answer for fresh gradates with no work experience, software testers, software engineer, sales profesionals, IT professionals, content writers, marketing professionals, advertising and customer service, HR and academic couselors. The most important part: explaining why you deserve the job. It shows a better proof, rather than saying I’ve worked as a saleslady without explaining what a saleslady does. Since I don’t have a job experience yet, I wanna talk about my life in school. Of course, the company wants to know if you can handle that and still provide your services. The benefits plus the huge opportunities for career growth are what drew me to this company. How to Answer the Tell Me About Yourself question. It’s too easy to talk about yourself for too long. So even though it may seem silly to prepare for this question since it seems so easy to answer, that’s exactly why you should prepare. You’re being tested if you know what it takes to be a call center agent. Answering this question is quite tricky and might even make or break your destiny as a potential employee of the company. 10. It won’t be easy, but I will. The types of a call center are. Tell me about yourself. Thousands of Filipinos are working as call center agents since the job usually comes with benefits and offers a high starting rate than most jobs in the Philippines. Don’t make a script out of it though. We’re going to look at 17 sample customer service representative interview questions, including the top behavioral customer service interview questions.. The purpose of “tell me about yourself” interview question: “Tell me about yourself” can be the first question asked by the interviewer in an interview process. Save my name and email in this browser for the next time I comment. Don’s answer to how to answer the question, “tell me about yourself” when you have no work experience. The answer to this question is a good indicator of an applicant’s potential. But I take pride of  my ability to handle challenges in school. They don’t care about which kindergarten you went to, how your first internship went, or what you studied in high school. To crack this question open, put yourself in the interviewer’s shoes. Be confident when talking so you’ll sound more convincing and persuasive. But that isn’t always the case. 4 Essential Tips on Answering “Tell Me About Yourself” 1) Keep It Professional and Brief. This site uses Akismet to reduce spam. Tell me something about yourself. Overall, when you practice your answer, you want to tell a great story about yourself that you can share in no more than two minutes. Highlight the skills you learned from your previous job and relate it to the skills required in a call center. So there you have it—a template for you to answer the 'Tell Me About Yourself' question. Thanks for the good tips you have shared, it is very helpful as a newbie in applying in a call center how to answer in the interview politely and concise. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. It’s not always easy though. Because it tested her ability to handle stress, but enjoy the challenges at the same time. Know more about its history, important milestones, what it’s like working for them, and what they’re known for. Why are you qualified to work in a call center? Thank you very much! Call Center Interview Question 1: Tell me something about yourself. Your knowledge of call center practices and procedures and your experience will be determined with direct questions about your work history. It’s more credible. 15. This experience has taught me more about what makes people tick and has helped me become a better manager.” Practice your “tell me about yourself” pitch with someone. For example, when I applied four years ago, the job description in my resume were “saleslady, service crew and cashier for a year and a half”. Required fields are marked *. Example Answer With No Experience: “I graduated with … Angry customer calls are a reality for any call center. It doesn’t have to be about status, grades, or recognition. What are the ideal skills of a call center agent? I work efficiently both as an individual contributor as well as along with a team. I want to always challenge myself and never stop improving my skills as well as developing new ones.”. Now I wanna make them proud and get a promising career. How to Compute Your SSS Contribution: An Ultimate Guide. Inform the interviewer about the things that you would and wouldn’t do to improve the situation while still providing a wonderful service to the customer. We’ll come up with a solution together.”. And more power. If you continue to use this site we will assume that you are happy with it. I’ve also done a lot of volunteer work through the years which makes me an expert when it comes to communication with people.”. Sample answer: “I’m very skilled in using Microsoft Office. As much as possible, enumerate all the things that you can offer to the company. 11. 16. I also have great cooking skills which I’ve learned from my mom. The call center industry is not for the faint of heart. Most of the time, I did not have problems reaching it. I saw that Globe was one of the best companies in the Philippines and I feel my experience and work ethic will make me a valuable contributor at Globe. Aside from writing, she also loves cooking, baking, dancing, and watching K-dramas. You can be honest about your weaknesses but avoid oversharing lest you leave a negative first impression. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. Handling angry customers is certainly not a walk in the park. That’s certainly what I learned and I’m thankful. Learn how to renew NBI clearance in 2020 through two quick and easy ways. 23 examples on how to answer Tell Me About Yourself Sample Answers for students, freshers and experienced professionals. Show that you’re someone with ambition and how that drive to succeed will translate to great performance on the work floor. Need experience to get hired in a call center work experience uses of verbs, tenses,,... Since I don ’ s answer to no less than what our motherland expects us... 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